Cancellation Policy

Last Updated: November 2024

Note: Cancellations must be requested within a specific timeframe after order placement. Once an order is being processed or shipped, cancellation may not be possible.

Introduction

POWER OT FARMS understands that circumstances may change after placing an order. This Cancellation Policy outlines how you can request to cancel your order and the terms and conditions that apply.

Order Cancellation Window

Cancellations are only accepted within 24 hours of order placement. After this period, your order will enter the processing stage and cannot be cancelled through this policy. However, you may still be able to refuse the delivery or work with us on alternative solutions.

Cancellation Request Process

To cancel your order, follow these steps:

  1. Contact us immediately at contact@powerotfarms.com or call +233 55 736 9686
  2. Provide your order number
  3. Clearly state your reason for cancellation
  4. Include your contact information

We will process your cancellation request as quickly as possible. You will receive confirmation once your cancellation has been processed.

Cancellation Eligibility

Your order is eligible for cancellation if:

  • The cancellation request is made within 24 hours of order placement
  • The payment has been successfully received and verified
  • The order has not yet been dispatched for delivery
  • There are no special or custom orders involved

Cancellation Not Eligible

Your order may NOT be cancelled if:

  • More than 24 hours have passed since order placement
  • The order is already in the packaging/processing stage
  • The order has been shipped or is out for delivery
  • Payment is still being processed (pending cancellation)
  • The order includes special or custom items

Refunds and Credits

Please note that POWER OT FARMS operates a NO-REFUND POLICY. However, if your cancellation is approved within the eligibility window:

  • The payment will be refunded to your original payment method
  • Refunds typically take 3-7 business days to appear in your account (depending on your bank)
  • Transaction fees (if applicable) may not be refunded by us but may be reversed by your financial institution

After the Cancellation Window

If your order has already been processed or shipped but you wish to refuse delivery or return the product:

  • You may refuse the delivery at the point of receipt
  • The package will be returned to us
  • Please refer to our Refund & Return Policy for post-delivery options

Delivery Refusal

If you choose to refuse a delivery:

  1. Clearly inform the delivery personnel that you are refusing the delivery
  2. Ensure the package is not damaged or tampered with
  3. Ask for a receipt or confirmation of refusal
  4. Contact us with proof of refusal

Once the package is returned to us, we will process your request according to our Refund & Return Policy.

Special and Custom Orders

Orders for special or custom items (such as large-quantity orders, custom specifications, or made-to-order products) may have different cancellation terms. These will be clearly communicated at the time of order. Please contact us before placing such orders to understand the specific cancellation policy.

Communication During Cancellation

To avoid cancellation disputes, we strongly encourage open communication. If you have concerns about your order or need to cancel:

  • Contact us as soon as possible
  • Provide clear details about your situation
  • Keep records of all communications

Company Cancellations

POWER OT FARMS reserves the right to cancel any order in the following situations:

  • If payment cannot be verified or is fraudulent
  • If the customer violates our Terms & Conditions
  • If the delivery address is invalid or unreachable
  • If the order appears to violate any laws or regulations
  • If inventory is no longer available

In such cases, we will notify you and process an appropriate refund.

Contact Information

For cancellation requests or inquiries:

POWER OT FARMS
Email: contact@powerotfarms.com
Phone: +233 55 736 9686
Address: AG556 ARTHILL STREET, Winneba, Ghana

Changes to This Policy

We reserve the right to update this Cancellation Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services constitutes acceptance of any updates to this policy.